In close cooperation with all departament managers the company workflows and processes are developed and adapted, if necessary, in order to generate the highest benefit for the customer. Thus manufacturing processes are created with an optimized use of production equipment fully satisfying the customer requirements with regards to – quality, on time delovery and price.
Because: Our customer interests are always our top priorityl. “The success of our customers is also our success, that way we can offer challengung and secyre workplaces in Switzerlanf for the future” Herbert Wagner stares.
Head of secreteriat / reception, introduces contact joy in the company
The ladies in the receptio are the face of the Rau AG. Beatrice Rau and her colleague are present in several languages on the phone, greet arriving customers and suppliers and look competently after personnel and accountancy. Their field of application stretches beyond classical tasks. “We also contral receipt of goods and the outgoing goods. supervise deadlines and dates and provide the necessary transport documents”, says Beatrice Rau. Thanks to support by SAP they are always up-to-date about the exprcted deliveries and intervene on time if delays are expected.
Mrs Rau was involved in the new organisation of the QMS which she will support furthermore administrstively. She is also involved in the professionalization in the area of heman resource management and apprentice’s management where she is responsible for the personnel administration.
Head of Turning department, uses the newest technologies
„Our machinery allows the complete range of the turning, our organization extremely rational processes “, says André Züttel, head of department turning.
The machines are running in three shifts, even if the operators are present only during one shift. An intelligent planning and a professionally trained staff are the prerequisites. André Züttel refers to the fact that a big part of the employees are with the company since their apprenticeship and are familiar with all processes very well.
Important support offers the new introduced CAM system (Computer Aided Manufacturing). With this software the NC codes, which are generated based on CAD data can be read directly into the machine control. Prior to real production virtual tests can be carried out in a simulation run. This provides not only a higher grade of security, but also an essential time reduction during the programming of the workpieces.
Head of Milling department, trusts in "demanding and developing“
In the department of milling several machines with a variety of usable axes are available to the employees in order to enable complete manufacturing of ordered products. This variety makes it possible to produce exact details on cubic parts ranging from fingernail size up to 1 square metre. Jean-Claude Kiechler is proud of his team, which consists of experts in their field. According to the abilities of the single members he uses the staff task specific.
„Our strategy is to strengthen the feeling of the employees to be responsible for the quality of their own work“, says Jean-Claude Kiechler, the interplay of demanding and developing generates dynamic processes and variety of opportunities“.
The most modern technology provides valuable services in milling, too. 3D models provided by the customers deliver exact information in a way that the programming of the machines takes only a quarter of the time in comparison to former times.
Team leader Assembling, counts on experienced employees and a good communication with the customers
The Rau AG is using the wide experience in assembling already in the project phase. Costumers are supported by the optimisation of the assembly technology and the choice of standard components. Also in the production an intensive collaboration with the customers prevails, e.g. by preparing the assembling and test instructions.
Günter Haberstock uses his employees according to their abilities and specialities. „Our experienced professional people guarantee a proper realization of the requirements in the desired quality – for components in shipbuilding as well as in medical technology“, says Günter Haberstock.
The overall purpose of the quality control is that parts, which are delivered from Rau AG exactly meet the requirements of our customers. „We are inspecting parts using the most modern measuring and test equipments, e.g. a 3D-CMM with the latest technology or a measuring and inspection microscope“, says Tobias Lencer. And this is done not only randomly, but systematically.
During the different phases of the manufacturing and production process parts are taken out of production and delivered to the high-class quality control, where they are inspected. Thus the customer receives an outstanding high degree of security and quality.
head of apprentice's training, explains why the apprentice's training represents a high value within Rau AG
„Professional and skilled workers are hard to find “, says Peter Baltensperger. For that reason Rau AG has developed a process to periodically introduce young employees to the teams, who have concluded their apprenticeship in house. Those that passed the suitability tests of the Rau AG and have shown strong commitment during their apprenticeship have very good chances to find of an attractive job in house.
During the basic courses the trainees learn about conventional turning and milling. Afterwards the basic principles of the CNC technology are trained. „We promote and value independent work, our apprentices may take over responsibility quite quickly“, says Peter Baltensperger. He is convinced, that the profession of poly mechanic is a solid base for a healthy professional future.
